In the evolving landscape of digital education, social learning plays a crucial role in improving knowledge retention and skill development in the workplace. The 70-20-10 learning model—where 70% of learning occurs through experience, 20% through social interaction, and 10% through formal instruction—highlights the importance of the social component in creating a balanced, effective learning environment. By encouraging collaboration and fostering learning communities, organisations can greatly enhance the learning experience.
This presentation explores how these principles are applied using Moodle Workplace. To support experiential and social learning, each course includes an Instructor’s Guide with practical advice on facilitating online, social, and hands-on activities. Many organisations lack time and resources to design optimal training, making these guides essential for efficient employee development and proper documentation—vital for compliance and tracking who has received which training and when.
One example is a course for career advisors, based on motivational interviewing. In addition to formal e-learning, participants work in triads—rotating roles as job seeker, advisor, and observer—to practice scenarios and give peer feedback. This supports experiential (70%) and social (20%) learning, deepening understanding and real-world skills.
Another example is a course on supported employment. Learners apply methods in daily work and engage in group discussions to exchange insights. Peer learning builds collaboration, while written reflections help coordinators offer targeted feedback and reinforce best practices.
Both courses use a locally developed tool called Group Insights. It provides training coordinators or leaders with group-level data, making it easier to monitor engagement, identify knowledge gaps, and follow up based on participant input. Ultimately, this enables a more personalised and meaningful learning experience, where employees receive the support and feedback they need to apply their learning effectively in practice.
These examples demonstrate how integrating social and experiential learning into digital training not only enriches the educational experience, but also boosts engagement, knowledge retention, and real-world application. By embedding the 70-20-10 model into course design and providing tools for practical implementation, we can transform workplace learning into a dynamic and meaningful journey for all participants.